FAB Customer Care: 24/7 Contact Support | First Abu Dhabi Bank
When it comes to reliable banking support, First Abu Dhabi Bank (FAB) stands out as one of the most customer-focused institutions in the UAE. With its 24/7 Customer Care Service, FAB ensures that every account holder, card user, and business client receives instant assistance, anytime and anywhere.
Whether you have questions about your FAB credit card, Ratibi salary card, account balance, or online banking access, FAB’s dedicated customer support team is always ready to help.
FAB Customer Care Contact Numbers
FAB provides round-the-clock customer service through multiple channels for both local and international users.
| Service Type | Contact Number | Availability |
| Customer Care (UAE) | 600 52 5500 | 24/7 |
| International Support | +971 2 681 1511 | 24/7 |
| Corporate Banking Support | +971 2 681 1511 | Business Hours |
| Ratibi/Prepaid Card Queries | 600 52 5500 | 24/7 |
| Credit Card Assistance | 600 52 5500 | 24/7 |
- Email Support: contactus@bankfab.com
- Official Website: www.bankfab.com
When to Contact FAB Customer Care
You can contact FAB Customer Support for almost any banking-related concern, including:
- Credit card or debit card issues
- Lost or stolen card reporting
- Account balance enquiries
- Ratibi or Prepaid Card salary issues
- FAB Mobile App or Online Banking login help
- Transaction disputes or fraud alerts
- Loan and mortgage enquiries
- Updating registered contact information
- Applying for new FAB banking products
Lost or Stolen FAB Card? Contact Immediately
If your FAB Debit, Credit, or Ratibi Card is lost or stolen, report it immediately to prevent unauthorized transactions.
- Call 600 52 5500 (within UAE) or +971 2 681 1511 (outside UAE).
- Follow the voice prompts to block your card.
- Request a replacement card (delivered within a few working days).
- Confirm by email or through the FAB Mobile App once blocked.
Pro Tip: Always keep FAB’s helpline number saved in your phone for emergencies.
FAB Mobile App Support
The FAB Mobile App provides quick access to your accounts and credit cards, but if you face login or technical issues, FAB’s Customer Care team can help you reset credentials or unlock access.
Common Support Requests:
- Resetting your FAB Online Banking password
- Unlocking suspended accounts
- Resolving app login failures
- Reporting transaction errors
- Enabling biometric login for security
For instant help, call 600 52 5500 and select Digital Banking Support from the IVR menu.
FAB Business & Corporate Banking Support
FAB also provides specialized customer support for corporate clients and SMEs.
Corporate Helpline: +971 2 681 1511
Support Services Include:
Business customers can also use FAB’s Corporate Digital Banking Portal for faster issue resolution and secure communication with bank representatives.
- Transaction and account management
- Corporate internet banking issues
- Payroll and Ratibi service assistance
- Trade finance, loans, and treasury queries
FAB International Customer Assistance
FAB’s support extends beyond the UAE, perfect for expats, travelers, and international cardholders.
If you’re abroad and need to contact FAB:
- Dial +971 2 681 1511 (charges may apply based on your carrier).
- Alternatively, reach out via the FAB website’s live chat feature or through email.
- Use the FAB Mobile App to instantly freeze or manage your cards while overseas.
Security & Fraud Reporting
FAB takes security seriously and provides a dedicated channel for fraud-related issues.
If you notice any unauthorized transactions:
- Call 600 52 5500 immediately.
- Report the transaction details and confirm your identity.
- FAB will block the compromised card and issue a new one promptly.
- You’ll receive follow-up communication regarding your investigation status.
Always enable transaction alerts and two-factor authentication (2FA) for online banking to enhance protection.
Other Ways to Reach FAB Support
| Support Type | How to Access |
| Live Chat | Available on www.bankfab.com (bottom-right corner) |
| contactus@bankfab.com | |
| Social Media | FAB is active on Twitter, Facebook, Instagram, and LinkedIn for basic inquiries |
| Branch Visit | Locate nearest FAB branch using FAB Branch Locator |
FAQs About FAB Customer Care
What is the official FAB Customer Care number?
The official 24/7 FAB Customer Care number in the UAE is 600 52 5500.
Can I contact FAB from outside the UAE?
Yes, international users can reach FAB by calling +971 2 681 1511 anytime.
What should I do if my FAB card is lost or stolen?
Call 600 52 5500 immediately to block your card and request a replacement.
How do I contact FAB regarding Ratibi or Prepaid Card issues?
Call the same customer care number (600 52 5500) and select the Prepaid/Ratibi Card option from the IVR menu.
Does FAB have 24-hour support?
Yes, FAB Customer Care is available 24 hours a day, 7 days a week, for all personal and business banking services.
Conclusion
With its 24/7 Customer Care, multiple contact channels, and dedicated service lines, First Abu Dhabi Bank (FAB) ensures that every customer, from individual account holders to corporate clients, gets timely and efficient support.
Whether it’s a card issue, account query, or security concern, FAB’s professional team is just one call away. For instant help, dial 600 52 5500 or visit www.bankfab.com for online support.
